Terms & Cancellation Policy

Home / Terms & Cancellation Policy
Terms & Cancellation Policy
Terms & Cancellation Policy
  • Our room reservations are non-refundable.
  • To request rescheduling kindly let us know at least 7 days prior to the check-in date.
  • Any additional charges will be put through to the credit card on file.
  • To re-schedule your visit, please contact us at info@northumberlandheights.ca or +1(905)-372-7500
Guarantee Policy
  • Guest should be aware that 100% of the total reservation may be charged to his/her credit card at time of booking.
  • An additional amount of CAD $100 would be taken as a pre-authorization during check-in. This is adjustable against any charges incurred at the property during your stay. The balance would be credited back within 3 days of check-out.
  • No pets are permitted except for service animals with required documentation in the premises of Northumberland Heights Wellness Retreat & SPA.
  • We are a non smoking facility. Please refrain from smoking or a $250 room recovery charge will be applied.